Shooshoos take pride in the quality of their shoes. If you bought your shoes from our web site, we will be happy to exchange or refund your purchase within 30 days of receipt. If you bought from a retailer, please contact that retailer for assistance. We can only accept returns and exchanges for orders bought through our web site. If you have any questions please contact us at info@shooshoosusa.com before sending the items back.

How to return/exchange your shooshoos online purchase:

If you need to return/exchange an item, please send it back to our warehouse. The item must be in perfect condition and in original packaging.

If there is a manufacturing defect, we will replace the pair in the same size and style at no charge.

Please note that you are responsible for the cost of postage to us for returning any items.

Please forward the product and information to:

shooshoos c/o Cherryville Public Warehouse
600 West Academy Street
PO Box400
Cherryville, NC 28021

Include:

1. A copy of your receipt OR pertinent information (your name, address & phone number)
   
2. Notation of your request for exchange, credit or refund

We will handle per your instruction immediately.

Note: Items on clearance or promotion may not be sent back for exchange. If there is something wrong with them or they are not suitable, you may return them for a refund or store credit within the 30 day period, and make a new order to purchase different items. We do not do any exchanges for orders outside the United States but we do accept returns for a refund.

Thank you.